Diplomat Air Services Office

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Diplomat Air Services Office Georgia, Tbilisi Negin Zini Tbilisi - Georgia, contact number: 99555741900

 

The aviation industry is one of the most important sectors of the tourism industry. Most international travel and tourism is operated through airlines.

Today, the growing number of airlines and their advances over the years have made tourism more successful than ever.


The prerequisite for such progress and success is to have a system with a regular and efficient structure in which the job tasks of each department are well defined and separated. In this article, we intend to take a deeper look at this issue, to examine and define job positions in the airline agency.


The importance of this division of tasks is such that the slightest lack of planning and disorder in it can disrupt the efficiency of the whole set. Each member with different job positions in the airline agency has specific duties and serves the overall purpose. The overall goal of airlines is to improve the services provided to passengers and increase the quality of travel. Any agency that can do better in this area will be more successful in the competition and will be more profitable.

Travel and tourism services offices are small organizations that operate as an important part of the industry distribution channel.

The staff is often small and they are expected to be aware of the major current activities in the office.

Thus, while in each office the division of labor is done in relation to customer service, it is normally expected that each employee will be in control of all the work done in the office.

Conventional activities that take place in a travel agency can be categorized as follows:


- Providing advice to potential customers in the field of tourism and tourism destinations, transportation systems and companies around the world

- Make reservation in tourism services (hotels, planes, etc.) according to customer needs

- Planning all kinds of trips

- Accurate calculation of airfare and other transportation costs

- Issuance of tickets and other related documents


- Establish proper communication with the main elements of the tourism industry (hotel, airline, etc.) and customers

- Preparation and maintenance of passenger storage information


- Make travel package brochures accessable

-Transfer of customers' views and complaints to the main elements of the tourism industry (transport companies, hotels, restaurants)

In addition to all this, the staff of travel and tourism services offices must have the necessary ability to use the tools and sources of information to this industry, such as flight schedules, etc.

They should be able to extract the exact travel rates from the relevant sources, issue the customer a travel ticket and offer him a proper recognition of his dignity. Obviously, mastering the latest software used in this industry is one of the basic characteristics of the employees of these offices.


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